Cancellation policy

Last Updated: June 2026

At Moringa Nature, we understand that customers may need to cancel an order from time to time. This Cancellation Policy explains how order cancellations are handled for customers across Pakistan.

❌ Order Cancellation Requests

Customers may request to cancel an order before it has been dispatched from our warehouse.

To request a cancellation, please contact our customer support team as soon as possible with your:

  • Full Name
  • Order Number
  • Registered Phone Number

✅ Cancellation Before Dispatch

If your order has not yet been shipped:

  • Your order can be canceled free of charge.
  • Any prepaid amount will be refunded according to the refund method used during purchase.

🚚 Orders Already Dispatched

Once an order has been handed over to the courier service:

  • Cancellation requests may no longer be accepted.
  • The customer may be responsible for applicable shipping and handling charges.
  • Refusing delivery after dispatch may result in restrictions on future Cash on Delivery (COD) orders.

💵 Cash on Delivery (COD) Orders

For COD orders:

  • Customers are requested to cancel only when genuinely necessary.
  • Repeated order cancellations after confirmation may result in COD privileges being limited or suspended.
  • Moringa Nature reserves the right to refuse future COD orders from customers with a history of excessive cancellations.

💳 Prepaid Orders

If a prepaid order is canceled before dispatch:

  • Refunds will be processed within 7–14 business days depending on the payment method.
  • Bank processing times may vary.

Any transaction fees charged by payment gateways may be deducted where applicable and permitted by law.

⚠ Incorrect Information

Orders may be canceled by Moringa Nature if:

  • Incorrect pricing is displayed due to technical errors.
  • Product stock becomes unavailable.
  • Fraudulent activity is suspected.
  • Payment verification cannot be completed.
  • Delivery to the provided address is not possible.

In such cases, customers will be notified and any eligible payment will be refunded.

📦 Refusal of Delivery

If a customer refuses to accept a dispatched order without a valid reason:

  • Shipping and return handling costs may be charged.
  • Future Cash on Delivery orders may be restricted.
  • Customer accounts may be flagged for repeated refusals.

🔄 Modifying an Order

If you wish to:

  • Change your delivery address
  • Update contact details
  • Modify products in your order

Please contact us immediately after placing the order. Changes can only be made before dispatch.

🌿 Our Commitment

We aim to provide a fair and transparent cancellation process while ensuring efficient service for all customers.

📞 Contact Information

Moringa Nature

🌿 Pure Wellness From Nature

📧 Email: support@moringanature.com
🌐 Website: MoringaNature.com

For cancellation requests or assistance regarding your order, please contact our customer support team as soon as possible. 💚