Shipping policy

🚚 Shipping Coverage

We currently ship to all major cities and towns across Pakistan, including:

  • Lahore
  • Karachi
  • Islamabad
  • Rawalpindi
  • Faisalabad
  • Multan
  • Peshawar
  • Quetta
  • Bahawalpur
  • Sialkot

and other serviceable locations supported by our courier partners.

📦 Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

⏱ Estimated Delivery Time

Location Delivery Time
Major Cities 2–4 Business Days
Small Cities & Towns 3–6 Business Days
Remote Areas 5–8 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

💰 Shipping Charges

Standard Shipping

  • Shipping charges are calculated at checkout based on your location.

Free Shipping

We offer Free Shipping Across Pakistan on selected promotions and qualifying orders.

Any free shipping offers will be clearly displayed on our website.

📞 Order Confirmation

After placing an order:

  • You may receive a confirmation email or SMS.
  • Our team may contact you to verify order details before dispatch.

Orders may be delayed or canceled if confirmation cannot be completed.

🚛 Courier Partners

We work with trusted courier services in Pakistan, including:

  • Leopards Courier
  • TCS
  • M&P Courier
  • Call Courier
  • Trax Courier

Courier selection may vary depending on your location and service availability.

📍 Tracking Your Order

Once your order has been shipped, you will receive a tracking number (where available).

You can track your shipment through the courier's tracking system or by contacting our support team.

❌ Failed Deliveries

An order may be returned to us if:

  • The customer provides an incorrect address.
  • The customer is unavailable after multiple delivery attempts.
  • The shipment is refused without valid reason.

Additional shipping charges may apply for re-delivery.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas of Pakistan.

For selected locations or high-value orders, we may request advance payment or partial payment before dispatch.

📦 Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and clear photos of the package and product.
  3. Our support team will review the issue and assist with a replacement or resolution.

⚠ Delivery Delays

Moringa Nature shall not be held responsible for delays caused by:

  • Natural disasters
  • Extreme weather conditions
  • Government restrictions
  • Public holidays
  • Courier service disruptions
  • Events beyond our reasonable control